I have a product I sell in Apple App Store called MiniBluebox. In October 2011 upon inspecting Sales Reports available at iTunesConnect website and comparing them to my bank’s transaction records I found a discrepancy and sent the following email to Apple:
“According to Financial Reports in iTunes it appears I was paid AUD 49.90 and AUD 101.07 on 29 September 2011.
However based on my Bank's transaction record I received two payments; AUD 49.90 and AUD 76.07 on September 2011.
Please see attached screenshot showing section of transaction history with Apple's payments. Please note transaction reference numbers of your payments and the amount you paid on the right.
To be at the safe side I checked transaction history from July 2011 to 20 October 2011 and there is no other payment from Apple during that period.
It looks like Apple owes me AUD 25.0.”
I received the following response from Apple:
“Payments sent to Australia are transferred via international wire. We do not owe you any additional earnings. The "missing" amount is due to international wire fees charged by banks participating in your payment transaction. These fees are referred to in your Schedule 2 Contract.”
Indeed they were right. Schedule 2 Contract has the following clause:
“You remain responsible for any fees (e.g., wire transfer fees) charged by Your bank or any intermediary banks between Your bank and Apple’s bank.”
Apart from outrageous AUD 25 "wire transfer" charge, my real problem is lack of transparency in this transaction. It is not clear who charged AUD 25.
My bank certainly didn’t charge it, as it would have appeared in my transaction history.
Apple seems covered itself in the Contract –as big corporations often do-.
But my earnings simply disappeared and there is no account for it.
All I ask for is a written record of this “missing” item whether it be a “wire transfer fee” or otherwise.
I tend to think Apple should at least provide a written account for the wire transfer expenses between their bank and my bank.
Am I asking too much?